Cancellation & Changes

At Shineful, we understand that plans can change. If you need to cancel or modify your order, please send us an email at support@shineful.net  with your order number and the request. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible for cancellation or modification within 2 hours of placing it. We follow this timeframe because our fulfillment system is designed to start processing orders swiftly—so your items can be made and shipped to you as quickly as possible. After that window, the order is locked in and can no longer be changed or canceled.

A few things to keep in mind:

  • If you request a cancellation or modification after the 2-hour window and it's still possible, a 30% fee of the total order value will apply to cover the handling and production steps already underway.
  • If your request involves design adjustments, please note that delivery may take a little longer so our team can carefully update the artwork for you.

Kind reminder: By placing an order, you agree to the above terms.

We hope this gives you the clarity to shop with confidence—and if there’s anything you’re unsure about, we’re just an email away and happy to help anytime!

Customer Reviews

Based on 156 reviews
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(155)
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J
Judy McCoy
NPS Scores:
1 (Not at all likely)
10 (Extremely likely)
Reason: After I received mine purse & wallet I placed the same order for my friends birthday, sadly you were no longer offering the wallet.
Yorkie clutch wallet

Very cute. 🥰

Thank you for your feedback! We're so glad to hear that you love our Yorkshire Elegance clutch purse. Have a wonderful day! 😊

J
Judy McCoy
NPS Scores:
1 (Not at all likely)
10 (Extremely likely)
Reason: Nice product, great customer service and product arrived much earlier than promised.
Improvements: Nothing
Yorkshire handbag

Very pleased with handbag.
Customer service was absolutely
Wonderful. I was trying to place second order had a question and they responded in less than 30 minutes.

Hi there! We're delighted to hear that you're pleased with our Yorkshire handbag. Our customer service team is always happy to help, and we're glad we were able to assist you in placing your second order. Thank you for choosing our Shineful Leather Bag and for taking the time to share your positive experience. Have a lovely day!

C
Christine Hinton
NPS Scores:
1 (Not at all likely)
10 (Extremely likely)
Turtle Leather Bag

Shineful Leather Bag Blue Sea Turtle

Hi there! Thank you for your review. We're glad to hear that you're enjoying our Shineful Leather Bag in Blue Sea Turtle. We take pride in using high-quality materials, like turtle leather, to create unique and durable products. Thank you for choosing our brand! Have a great day.

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