
Frequently Asked Questions
What if there is something wrong with my pendant?
What if there is something wrong with my pendant?
Your purchase is protected by our 7-day warranty. If your pendant is defective or arrives damaged, please email support@shineful for quick assistance.
Is the pendant made of real silver?
Is the pendant made of real silver?
Yes, each piece is crafted from Solid 925 Sterling Silver, not plated or alloyed. It’s durable, hallmarked, and designed to last a lifetime.
Will the oxidized finish fade or change color?
Will the oxidized finish fade or change color?
Over time, Sterling Silver naturally develops a light patina — this is part of its authentic character. You can gently polish it to restore shine while keeping the antique finish intact.
Does the pendant come with a chain?
Does the pendant come with a chain?
No, the pendant and chain are sold separately. You can pair it with our Oxidized Sterling Silver chain (24") for a matching look.